This is the forth article in a series. To read part 3, see "Backing Up Your Stuff Part 3: Software".
Part 4 - Handling Complete Systems Failure
Okay, picture this ... your computer system has been destroyed by the most recent outbreak of the dreaded typhoid Mary virus. You never knew what hit you. One minute the system was fine. You received a nice email with an attachment which you opened, and boom, your system crashed. You rebooted but it got an error. Now what?
Or you could have mice (the animals) in your house. Mice love to create nests in warm places, and your computer is pretty warm. Just imagine all those little teeth gnawing away on all of the wires ...
Worse yet, imagine it rains and a leak appears directly over your hard drive ... or your "friend" spills coffee on the CPU cabinet. I could go on and on about what could happen to your computer.
I don't know about you, but I spend more time on my home computer than I do watching television, reading, eating or anything else except possibly working at my day job. When my computer has a problem, especially one that results in a boot failure, I get extremely angry. I feel like I have been betrayed by my best friend. If the system gets damaged, I feel just as much pain as if a good friend went into the hospital.
The thing to do is to make sure you are prepared for the worst possible thing that can happen ... total system failure. This is a very difficult task to write about as there are many different ways that a computer can eat itself or be eaten - perhaps as many ways as there are computers.
It is beyond the scope of this article to go into great detail on how to make your system totally recoverable. There are many other great resources on the internet and in the documentation that originally came with your computer which will help you prepare.
Briefly, though, what you need are the following:
- The CD ROM containing the operating system installation files. This virtually always comes with a new system. It will be labeled something like "Windows 95" or "Windows 2000".
- Any other kind of recovery CD that came with your system.
- A bootable media. Sometimes the CD ROM itself is bootable. More often, you will get one or more floppy diskettes with your system. Keep these in a safe place.
- An emergency repair disk. This is usually one (sometimes more) diskettes which contain all of the configuration options for your operating system. You need to create these occasionally (they are not automatic) - usually whenever you make a major change.
- Copies of all of the updates and patches that have applied to the operating system. What I do is maintain a writeable CD with a copy of each service pack and hot fix that I've installed. It is also a good idea to keep a text file (one the writeable CD itself) with a list of what needs to be installed in the correct order.
- Copies of each of the applications that have been installed on the computer. If your applications came on CD, then keep those in a safe place. If you downloaded the applications, then store a copy on a writeable CD. In addition, you will need to keep copies of any patches or updates to these applications on writeable CDs.
I like to keep a box with all of the above items in a safe place. I call the box my "crash cart", as it contains everything that I need to restore my system to health in the event of a software error.
In addition it's a good idea to keep the following in the crash cart:
- A sheet of paper with a list of people and companies you can call for help in the event of disaster. This may include technical support numbers of the computer manufacturer, the operating system company and any applications providers.
- A log of all of the changes and installations that were made to the computer system. This will be invaluable to determine what to recover in what order.
- All of the documentation that came with the system in the original box.
- Another sheet of paper with network information (TCP/IP addresses and such), modem settings and other control panel values. This will be important if you ever have to type it all back in. Some of the most important information is any settings or values provided by your ISP which allow your computer to get on the internet.
When you have a few spare minutes, when it is raining out and the television is showing nothing good at all, when the kids are in bed and the husband or wife is asleep, when you are totally bored out of your mind ... then recover those manuals that came with the system. You know which ones I'm talking about ... the ones you have buried in your closet under five feet of clothes behind the Christmas tree.
Now, open the books and read them. They will usually have some instructions on how to recover your system in the event of failure. This is the information that you need to understand, and it's better to spend the couple of hours up front reading than it is trying desperately to figure it out one evening - the day before that term paper is due, of course.
And in the worst case, if you have all or most of the above items you will have the materials that the computer geek in the house down the street will need when you come begging for help at his door...